She Related to My Mother as a Person

I hope this letter will convey to you how much my family appreciates the care that my mother received from your staff during her stay. My mother’s nurse was very kind and thoughtful. She was aware of how much it meant to our family to answer our questions and to keep us informed. So, she took care of us too! I also want to recognize two other staff members. A GNA, who was very genuine and she helped my mother feel safe and cared for. She went the extra mile and was very attentive. She related to my mother as a person. My mom also felt supported by a medicine aide who would give my mom her medication with such a positive attitude. She told my mom how much she hoped she would feel better. Her warm smile was very healing to my Mom and her family. My mother’s stay was outstanding and I have praised her care to my family and friends.